Reference

How wb403 login Protects Your Personal Data

This Privacy Policy sets out exactly what personal data wb403 login collects when you open an account, make a deposit via DANA, OVO, GoPay or QRIS, or contact…

Data collected at account openingDANA, OVO, GoPay & QRIS transaction recordsCookie & device data explainedRetention periods stated clearlyYour right to access or delete data
wb403 login How wb403 login Protects Your Personal Data
PRIVACY CONTACT CHANNELS

How to Reach Us About Your Data

If you want to review, correct or remove the personal data we hold, our privacy team is available through three dedicated channels.

Live Chat Start a live chat session from any page on wb403 login — available 07:00–23:00…
Email Privacy Desk Send your full name, registered email and the specific data action you need to…
Account Settings Panel Log in, navigate to Account Settings, then select Data & Privacy.
DATA HANDLING PRACTICES

Six Ways We Secure and Respect Your Data

We have built specific data-handling steps into every stage of the account lifecycle — from the moment you register through to payment processing and eventual account closure.

Encryption at Every Layer

All data in transit — including DANA and OVO payment tokens — is encrypted via TLS 1.3. Data at rest is protected with AES-256 encryption. No payment credential is ever written to a log file in readable form.

Cookie Controls You Own

On your first visit, a cookie consent banner lets you accept only essential cookies or customise analytics and marketing preferences. You can change these choices at any time in the Cookie Settings panel under your account.

Account Security Alerts

Each time your account is accessed from a new device or location, we send an immediate email alert. If the login was not you, a single click in that email locks your account while you contact our support team.

Data Retention Schedule

Active account data is held for as long as your account remains open. After account closure, personal data is deleted within 90 days except where local law requires a longer retention period for financial records.

Third-Party Data Sharing Limits

We share data only with payment processors (DANA, GoPay, QRIS infrastructure providers) and fraud-detection vendors under strict data-processing agreements. No data leaves these controlled channels for advertising purposes.

Your Right to Request Changes

You may request a full export of your stored data, correction of inaccurate fields, or deletion of your account record. Submit the request via Account Settings or email; we complete all actions within 7 working days where local law permits.

Your Privacy Questions Answered

The questions below cover the data-rights topics we hear about most from our account holders across Indonesia. If your question is not listed here, our live chat team (07:00–23:00 WIB) can direct you to the right section of our Privacy Policy or raise a data request on your behalf.

We collect your full name, email address, phone number, date of birth and the payment method you link — such as DANA or OVO. We also log your device type and IP address at each login for security verification purposes.

Transaction records — including amounts, timestamps and payment method identifiers — are stored in encrypted databases. QRIS scan data is anonymised after 90 days; OVO and DANA records are retained for 12 months to support dispute resolution.

No. We do not sell, rent or trade your personal information. Data is shared only with payment processors and fraud-detection vendors, and only under written data-processing agreements that restrict further use.

Log in and go to Account Settings, then Data & Privacy, and select 'Request Data Export'. Alternatively, email our privacy desk with your registered email address. We will send your data file within 7 working days.

Yes. Submit a deletion request through Account Settings or via email. We delete active personal data within 90 days of account closure, except where local law requires us to retain financial records for a longer period.

We use essential cookies to keep your session active, and optional analytics cookies to understand how pages are used. You can adjust or withdraw your cookie preferences at any time through the Cookie Settings panel in your account.

Contact our support team immediately via live chat (07:00–23:00 WIB) or email. You can also click the security alert link sent to your registered email to lock your account instantly while we investigate.